📦 Returns & Refunds Policy
At Rink Bakery, we take great pride in the quality and freshness of our baked goods. However, we understand that things don’t always go to plan. Here’s everything you need to know about our returns and refunds process.
🕒 Returns
Due to the perishable nature of our products, we unfortunately cannot accept returns on baked goods unless they are faulty or incorrect.
If there is an issue with your order, please contact us within 24 hours of delivery and provide:
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A description of the issue
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A clear photo of the product
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Your order number
💳 Refunds
Refunds are issued in the following situations:
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You received the wrong item
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Your order arrived damaged
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The product was not as described
If approved, refunds will be processed to your original payment method within 3–5 working days.
🔁 Exchanges or Replacements
If you receive a damaged or incorrect product, we may offer a replacement item or credit note depending on availability and your preference.
📩 Contact Us
To request a refund or raise an issue, please contact our team:
📧 Email: info@rinkbakery.co.uk
📞 Phone: 01706 873545
🕐 Mon–Fri: 9am–4pm
❗️Note:
Please do not send baked goods back to us unless specifically requested by our team.
We reserve the right to decline refund requests that fall outside of the above terms.